Anna Massage
ABN: 58 727 408 641
Brisbane, Queensland, Australia
Last updated: 24 October 2026
1. Introduction.
I respect every client’s right to privacy and take the protection of personal and health information seriously.
I collect, use and store personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
2. Information I Collect.
When you contact me or book a massage appointment, I may collect the following information:
- Your name, telephone number and email address.
- Appointment details and individual massage preferences.
- Information you provide through my website, by telephone, email or SMS.
- Relevant health information, including injuries, medical conditions, allergies and other details necessary to provide a safe massage service.
I collect health information with your consent, except where otherwise permitted by law.
You may choose not to provide certain information. However, some details are necessary to arrange appointments and provide massage services safely.
3. How I Use Your Information.
I use personal information for the following purposes:
- Responding to enquiries and arranging massage appointments.
- Confirming bookings and communicating appointment changes.
- Understanding individual needs and preferences.
- Assessing whether a massage is appropriate and safe.
- Maintaining necessary client and business records.
- Complying with applicable Australian legal requirements.
I do not sell my clients’ personal information or use their health information for promotional mailing lists.
4. Information Storage and Security
I treat all personal and health information as confidential.
Information may be stored in electronic communications, appointment records and client documentation, either electronically or in paper form.
I take reasonable steps to protect information against unauthorised access, misuse, loss, alteration or disclosure.
Personal information is retained for as long as necessary to provide services, maintain records and meet applicable legal obligations.
When personal information is no longer required and there is no legal obligation to retain it, it is securely deleted or de-identified.
5. Disclosure of Personal Information
I do not share clients’ personal information with third parties for their own marketing purposes.
Information may be disclosed to service providers supporting the operation of my website, email communications and other necessary business services.
Personal information may also be disclosed with your consent or where required or authorised by law.
6. Website Cookies and Analytics
My website uses Google Analytics to analyse website traffic and improve website functionality.
Google Analytics uses cookies and may collect technical information about visitors, including device details, browser information and website usage data.
This information may be processed by Google outside Australia, including in the United States.
Visitors can manage cookies through their browser settings.
7. Accessing and Correcting Your Information.
You may contact me to request access to the personal information I hold about you or to request corrections to inaccurate information.
I will respond to your request within a reasonable period.
To protect your privacy, I may need to verify your identity before providing access to personal information.
Access may be restricted in certain circumstances permitted by law.
8. Privacy Enquiries and Complaints
If you have questions or concerns about how your personal information is handled, please contact me by telephone or email.
I will review your enquiry or complaint and aim to respond within 30 days.
If you do not receive a response within this period or are dissatisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC).
Official website: www.oaic.gov.au
9. Changes to This Privacy Policy.
This Privacy Policy may be updated to reflect changes in my business practices or applicable Australian legal requirements.
The latest version will be available on my website.
10. Contact Information
Anna Massage
Brisbane, Queensland, Australia
Phone: 0499 460 727
Email: annaredkino@outlook.com
Website: www.anna-massage.au
